Support Center

Frequently Asked Questions

Find answers to common questions about Ampure products, including troubleshooting tips, setup help, and product usage guidance.

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Amazon & Marketplace Purchases

Can I leave a review for an Ampure product I bought on Amazon?

Absolutely! Reviews help us and other customers. If you enjoyed your product, we’d love to hear your feedback!

I bought an Ampure product from a third-party seller. Can you still help me?

If the seller is authorized, we can assist. If not, we recommend purchasing through authorized channels to ensure warranty and support.

Do you offer the same promotions or discounts on Amazon as on your website?

Promotions and discounts may vary between platforms. For the best deals, check both our website and the Amazon listing

How do I return a product I bought on Amazon or another marketplace?

Returns for marketplace purchases must follow the marketplace’s return policy. Please initiate your return through Amazon or the platform where you purchased.

Does the warranty apply to items bought on Amazon or other marketplaces?

Yes, Ampure warranties apply to all authorized purchases, including those made on Amazon or other marketplaces.

How do I register a product I purchased on Amazon?

Register your product on the Ampure website by providing your order information and serial number.

I bought an Ampure product on Amazon (or another marketplace). Can I still get support?

Yes, all Ampure products come with full support regardless of where you purchased them. Visit our Support Center or contact us directly for assistance. 

What should I do if I received the wrong item or a damaged product through Amazon?

Contact Amazon’s customer service for immediate resolution, or reach out to us directly so we can assist.

How do I register a product I purchased on Amazon?

Register your product on the Ampure website by providing your order information and serial number.