Charger Usage & Maintenance

• Level 1 Charging: Uses a standard 120-volt household outlet with a 5-15 plug. It’s slow but steady and works with most outlets already in your home.
• Level 2 Charging: Uses a 240-volt outlet with a 14-50 plug, delivering faster charging speeds. If you do not already have a 14-50 outlet at home, we recommend hiring a licensed electrician to install one for safety and compliance.

Level 1 is great for occasional charging, while Level 2 is ideal for faster, daily charging needs.

Yes, the Ampure Go portable EV charger is designed for both indoor and outdoor use. It operates in extreme temperatures ranging from -22°F to 122°F. With its IP67 rating, it is fully dustproof and can withstand temporary submersion in up to 3 feet of water without damage, ensuring durability in any harsh condition.

Yes, Ampure Go chargers are designed to be weather-resistant and can be safely used in rain or snow.

Store your charger in a dry, cool place when not in use to ensure its longevity and performance.

Yes, the Ampure Go portable EV charger is designed for both indoor and outdoor use. It operates in extreme temperatures ranging from -22°F to 122°F. With its IP67 rating, it is fully dustproof and can withstand temporary submersion in up to 3 feet of water without damage, ensuring durability in any harsh condition.

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• Level 1 Charging: It can take 24-36 hours to charge your car from 0% to 80%. This is best for light use or leaving your car plugged in for a full day or two.
• Level 2 Charging: It can charge your car from 0% to 80% in less than 7 hours, making it perfect for overnight charging.

If you drive daily and need faster charging, Level 2 is the better option.

Visit the troubleshooting guides on our Support Center for step-by-step help. If the issue persists, contact our support team.

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