Frequently Asked Questions
Find answers to common questions about Ampure products, including troubleshooting tips, setup help, and product usage guidance.
Find answers to common questions about Ampure products, including troubleshooting tips, setup help, and product usage guidance.
The required breaker size depends on the charger's maximum current:
For more details, refer to the Troubleshooting Guide in Section 3.
Level 1 is great for occasional charging, while Level 2 is ideal for faster, daily charging needs.
When plugged in:
No, avoid harsh cleaners or solvents, as they may damage the charger.
Yes, both the Ampure Go and Ampure Go 2 chargers are UL and cUL certified. This certification ensures they comply with strict safety and quality standards in both the United States and Canada.
Yes, Ampure chargers are compatible with all Battery Electric Vehicles (BEVs) and Plug-in Hybrid Electric Vehicles (PHEVs) on the road today. Our chargers work with two main types of connectors:
With over 500,000 units in use, Ampure chargers support both types to ensure they can charge virtually any EV.
Yes, our chargers come with a NACS (SAE J3400) or SAE J1772 charging coupler and adapters can be used on both.
Ampure Go chargers are ready to plug in and charge. For Level 1 charging, you can use a standard 120-volt outlet, which is available in most homes—no electrician is needed.
However, if you want to take advantage of faster Level 2 charging, the Ampure Go can also plug into a 240-volt outlet (like those used for washers and ovens). If your home doesn’t already have a 240-volt outlet, you’ll need a licensed electrician to install one for you.
Qmerit is Ampure's preferred EV charger installation partner. Visit https://qmerit.com/ev/ampure/ for more information.
Yes, both the Ampure Go Gen 1 and Gen 2 chargers can be mounted.
Yes, the Ampure Go portable EV charger is designed for both indoor and outdoor use. It operates in extreme temperatures ranging from -22°F to 122°F. With its IP67 rating, it is fully dustproof and can withstand temporary submersion in up to 3 feet of water without damage, ensuring durability in any harsh condition.
If you drive daily and need faster charging, Level 2 is the better option.
All components of the Ampure Go are rated for a temperature range of at least -40°C to +85°C.
The Ampure Go has highest protection against flammability. Insulating parts are rated according to UL 94 V-0 and decorative parts according to UL 94 HB.
The Ampure Go provides Missing Earth Protection, Surge Protection, and Overcurrent / Overvoltage Protection for maximum safety. In addition, the Ampure Go provides a Class B RCD system (20mA AC and 5mA DC), which reflects its automotive-grade quality and makes it outstanding amongst all of our competitors.
The Ampure Go is strictly compliant to UL2594, UL2231, and UL817. All components of the Ampure Go follow the REACH and RoHS recyclability standard. Beside UL, the Ampure Go is certified according to cUL, ICES, and FCC Part 15 Class A and B.
The Ampure Go touch surface temperature complies with regulation of 60 degrees Celsius maximum.
We use a siloxane copolymer resin (EXL9330) that offers extreme low temperature ductility in combination with excellent processability. The UV stabilized, medium flow resin features UL f1/V-0/5VA rating with non-chlorinated, non-brominated flame-retardant agent for wide range of colors. EXL9330 is excellent for a broad range of applications, such as personal safety helmets, electric circuit protection, EVSE housings and connectors.
Thedesign life of the Ampure Go in which it will perform according to its technical specifications is 10+ years.
Yes. The TurboConnect provides several interfaces for energy management systems integration, including Ethernet and Wi-Fi. The TurboConnect moderates Modbus TCP/IP and OCPP1.6.
The Ampure Go has an idle power of less than 2.5W, which makes it outstanding amongst competitor products.
Ampure Go Gen 2 includes options for NEMA 14-50 and NEMA 5-15 plugs to accommodate both Level 1 and Level 2 charging. For Tesla owners, no additional adapter is needed for the NACS version.
Yes, the Ampure Go portable EV charger is designed for both indoor and outdoor use. It operates in extreme temperatures ranging from -22°F to 122°F. With its IP67 rating, it is fully dustproof and can withstand temporary submersion in up to 3 feet of water without damage, ensuring durability in any harsh condition.
If the seller is authorized, we can assist. If not, we recommend purchasing through authorized channels to ensure warranty and support.
Register your product on the Ampure website by providing your order information and serial number.
Yes, Ampure warranties apply to all authorized purchases, including those made on Amazon or other marketplaces.
Absolutely! Reviews help us and other customers. If you enjoyed your product, we’d love to hear your feedback!
Promotions and discounts may vary between platforms. For the best deals, check both our website and the Amazon listing.
Returns for marketplace purchases must follow the marketplace’s return policy. Please initiate your return through Amazon or the platform where you purchased.
Returns are accepted within 30 days for unopened and unused products. Refer to the Returns page.
Ampure Go is designed to work with NEMA 14-50 outlets for Level 2 charging and NEMA 5-15 outlets for Level 1 charging.
To file a warranty claim, visit the Warranty Claims section on our website and provide the required details.
Yes, all Ampure products come with full support regardless of where you purchased them. Visit our Support Center or contact us directly for assistance.
All Ampure products are eligible for warranty service. Submit claims via our Warranty Claims section.
NACS, or North American Charging Standard, is a proprietary charging connector developed by Tesla. It offers a streamlined, compact design and is increasingly adopted across the EV industry.
Yes, Ampure Go chargers are designed to be weather-resistant and can be safely used in rain or snow.
Ampure Go is compatible with all EVs equipped with a J1772 coupler. Tesla owners can use the included adapter to connect their vehicles seamlessly.
We offer free shipping for orders over $50 within the United States. Some restrictions may apply.
Yes, Ampure chargers are compatible with standard household outlets using the NEMA 5-15 plug for Level 1 charging.
All Ampure products are eligible for technical support. Contact us by calling at +1 (888) 833-2148 or submit a ticket.
The Ampure Go Gen 2 comes with a 20-foot cable, providing enough length for flexible charging.
If your package arrives damaged, please contact our support team within 48 hours of receiving the item to arrange for a replacement.
Contact us via chatbot (available 24/7), email, or the contact form.
In North America, most non-Tesla electric vehicles use the SAE J1772 connector, which is compatible with the majority of Level 2 chargers, including Ampure products. Tesla vehicles use the NACS (North American Charging Standard), their proprietary connector. However, many manufacturers are transitioning to NACS, making it the new standard for future EVs.
Ampure supports both J1772 and NACS couplers to ensure compatibility with all EV models. If your charger or EV uses a different connector, an adapter may be included or available separately.
A visual comparison of both connector types is provided below for easy identification.
J1772, also known as SAE J1772, is a standard charging connector used by most electric vehicles in North America. It ensures a universal and safe charging experience for non-Tesla EVs.
All Ampure chargers are compatible with EVs that use a J1772 connector. Check your vehicle’s manual to confirm the connector type or contact our support team for assistance.
For damaged products, contact us within 48 hours to arrange a replacement.
We currently do not ship internationally. Contact customer support for updates on shipping policies.
A portable EV charger is a compact and easy-to-carry device that allows you to charge your electric vehicle anywhere there’s access to a compatible power outlet. It offers convenience and flexibility for EV owners on the go or at home.
Ampure Go Gen 2 supports Level 2 charging at up to 32 amps, allowing you to charge ~60 miles (24 kWh) of range in approximately 3 hours and 10 minutes when using a NEMA 14-50 outlet at 240V. For comparison, charging the same range with a standard Level 1 NEMA 5-15 outlet (120V, 12 amps) takes approximately 16 hours and 55 minutes.
Setup guides are available in the Documentation & Guides section of the Support Center.
Store your charger in a dry, cool place when not in use to ensure its longevity and performance.
Shipping typically takes 2-5 business days depending on your location and the chosen shipping method.
Find manuals and setup guides in the Documentation & Guides section of the Support Center.
Our warranty covers manufacturing defects and issues with workmanship. Please see our Warranty page for detailed terms.
The Ampure Go Gen 2 comes with a 20-foot cable, providing enough length for flexible charging.
Contact Amazon’s customer service for immediate resolution, or reach out to us directly so we can assist.
Our chatbot is available 24/7; email and form responses occur within 1-2 business days.
To start a return, visit our Returns page and follow the step-by-step instructions to initiate your return.
Visit the troubleshooting guides on our Support Center for step-by-step help. If the issue persists, contact our support team.
Register your product through the Product Registration section on our website to activate your warranty and ensure quicker support.
Our return policy allows returns within 30 days of purchase for unused and unopened products. Refer to our Returns page for full details.
Register your product on the Ampure website by providing your order information and serial number.
You can track your order through the order confirmation email you received or by logging into your account on our website.