Frequently Asked Questions

Find answers to common questions about Ampure products, including troubleshooting tips, setup help, and product usage guidance.

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General Questions

What do the different light indicators mean?

Normal Operation – Blue Light: Charger is ready, or if pulsing, actively charging.
Warning – Amber Light: Charging is reduced due to high temperature or a recoverable issue.
Error – Red Light: A fault has been detected, and charging will not proceed until resolved.

For more details, refer to the Troubleshooting Guide in Section 3.

Can I clean my charger with bleach ?

No, avoid harsh cleaners or solvents, as they may damage the charger.

What does a normal startup look like?

When plugged in:

The Amber, Blue, and Red lights blink once.
The Blue light turns ON, then the Red light blinks.
The Blue light turns OFF, then ON again.

Can I return or exchange my product if I’m not satisfied?

Returns are accepted within 30 days for unopened and unused products. Refer to the Returns page.

Do you provide warranty service?

All Ampure products are eligible for warranty service. Submit claims via our Warranty Claims section.

What is NACS?

NACS, or North American Charging Standard, is a proprietary charging connector developed by Tesla. It offers a streamlined, compact design and is increasingly adopted across the EV industry.

What types of EVs are compatible with Ampure Go?

Ampure Go is compatible with all EVs equipped with a J1772 coupler. Tesla owners can use the included adapter to connect their vehicles seamlessly.

How can I contact customer support?

How do I know if my EV is compatible with your charger?

All Ampure chargers are compatible with EVs that use a J1772 connector. Check your vehicle’s manual to confirm the connector type or contact our support team for assistance.

What coupler fits my vehicle?

In North America, most non-Tesla electric vehicles use the SAE J1772 connector, which is compatible with the majority of Level 2 chargers, including Ampure products. Tesla vehicles use the NACS (North American Charging Standard), their proprietary connector. However, many manufacturers are transitioning to NACS, making it the new standard for future EVs.

Ampure supports both J1772 and NACS couplers to ensure compatibility with all EV models. If your charger or EV uses a different connector, an adapter may be included or available separately.

A visual comparison of both connector types is provided below for easy identification.

Do you offer technical support for products purchased through Amazon or other marketplaces?

All Ampure products are eligible for technical support. Contact us by calling at +1 (888) 833-2148 or submit a ticket.

What is J1772/SAE?

J1772, also known as SAE J1772, is a standard charging connector used by most electric vehicles in North America. It ensures a universal and safe charging experience for non-Tesla EVs.

What do I do if my package arrives damaged?

If your package arrives damaged, please contact our support team within 48 hours of receiving the item to arrange for a replacement.

What should I do if my charger arrives damaged?

For damaged products, contact us within 48 hours to arrange a replacement.

What is a portable EV charger?

A portable EV charger is a compact and easy-to-carry device that allows you to charge your electric vehicle anywhere there’s access to a compatible power outlet. It offers convenience and flexibility for EV owners on the go or at home.

Can you help me set up my Ampure Go charger?

Setup guides are available in the Documentation & Guides section of the Support Center.

What hours is customer support available?

Our chatbot is available 24/7; email and form responses occur within 1-2 business days.

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