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Frequently Asked Questions

Find answers to common questions about Ampure products, including troubleshooting tips, setup help, and product usage guidance.

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General Questions

What hours is customer support available?

Our chatbot is available 24/7; email and form responses occur within 1-2 business days.

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What size breaker does a level 1 and/or level 2 charger require?

The required breaker size depends on the charger's maximum current:  

  • 16Amp EV Charger requires a 20-amp breaker.
  • 32Amp EV Charger requires a 40-amp breaker.  
  • 40Amp Ev Charger requires a 50-amp breaker.
What are the flammability ratings of the Ampure Go?

The Ampure Go has highest protection against flammability. Insulating parts are rated according to UL 94 V-0 and decorative parts according to UL 94 HB.

What is the component safety of the Ampure Go?

All components of the Ampure Go are rated for a temperature range of at least -40°C to +85°C.

What electrical protection does the Ampure Go provide?

The Ampure Go provides Missing Earth Protection, Surge Protection, and Overcurrent / Overvoltage Protection for maximum safety. In addition, the Ampure Go provides a Class B RCD system (20mA AC and 5mA DC), which reflects its automotive-grade quality and makes it outstanding amongst all of our competitors.

What is the product design life of the Ampure Go?

Thedesign life of the Ampure Go in which it will perform according to its technical specifications is 10+ years.