Support Center

Frequently Asked Questions

Find answers to common questions about Ampure products, including troubleshooting tips, setup help, and product usage guidance.

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Installation Support

What size breaker does a level 1 and/or level 2 charger require?

The required breaker size depends on the charger's maximum current:  

  • 16Amp EV Charger requires a 20-amp breaker.
  • 32Amp EV Charger requires a 40-amp breaker.  
  • 40Amp Ev Charger requires a 50-amp breaker.

Where can I find user manuals or setup guides?

Find manuals and setup guides in the Documentation & Guides section of the Support Center.

Do Ampure’s portable chargers require an electrician for installation or setup?

Ampure Go chargers are ready to plug in and charge. For Level 1 charging, you can use a standard 120-volt outlet, which is available in most homes—no electrician is needed.

However, if you want to take advantage of faster Level 2 charging, the Ampure Go can also plug into a 240-volt outlet (like those used for washers and ovens). If your home doesn’t already have a 240-volt outlet, you’ll need a licensed electrician to install one for you.  

Qmerit is Ampure's preferred EV charger installation partner. Visit https://qmerit.com/ev/ampure/ for more information.

Is it possible to mount Ampure’s portable EV Chargers?

Yes, both the Ampure Go Gen 1 and Gen 2 chargers can be mounted.

  • Gen 1 includes a mounting bracket.
  • Gen 2 is mount-ready for easy installation