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Frequently Asked Questions

Find answers to common questions about Ampure products, including troubleshooting tips, setup help, and product usage guidance.

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General Questions

What is the difference between Level 1 and Level 2 Charging?

  • Level 1 Charging: Uses a standard 120-volt household outlet with a 5-15 plug. It’s slow but steady and works with most outlets already in your home.
  • Level 2 Charging: Uses a 240-volt outlet with a 14-50 plug, delivering faster charging speeds. If you do not already have a 14-50 outlet at home, we recommend hiring a licensed electrician to install one for safety and compliance.

Level 1 is great for occasional charging, while Level 2 is ideal for faster, daily charging needs.

Related

What size breaker does a level 1 and/or level 2 charger require?

The required breaker size depends on the charger's maximum current:  

  • 16Amp EV Charger requires a 20-amp breaker.
  • 32Amp EV Charger requires a 40-amp breaker.  
  • 40Amp Ev Charger requires a 50-amp breaker.
What are the flammability ratings of the Ampure Go?

The Ampure Go has highest protection against flammability. Insulating parts are rated according to UL 94 V-0 and decorative parts according to UL 94 HB.

What is the component safety of the Ampure Go?

All components of the Ampure Go are rated for a temperature range of at least -40°C to +85°C.

What electrical protection does the Ampure Go provide?

The Ampure Go provides Missing Earth Protection, Surge Protection, and Overcurrent / Overvoltage Protection for maximum safety. In addition, the Ampure Go provides a Class B RCD system (20mA AC and 5mA DC), which reflects its automotive-grade quality and makes it outstanding amongst all of our competitors.

What is the product design life of the Ampure Go?

Thedesign life of the Ampure Go in which it will perform according to its technical specifications is 10+ years.